• Unified Indexing: Connects to more than 50 possible data sources (cloud &
  on-premise) to create a single searchable index, while enforcing complex security permissions. This index combines products, buying guides, expert articles, and how-to videos in a unified search experience.
• AI Relevance: Automatically tunes ranking based on user behavior (clicks, successful sessions) without manual rule maintenance.
• Generative Answering: Using Retrieval-Augmented Generation (RAG), the platform delivers precise answers to complex questions drawn directly from a company's own documentation. Customers can use this feature to provide self-service support to reduce incoming support requests.
• Personalization: Stitches together user sessions across devices to build a profile and personalize results even in real time for anonymous users.
• B2B: Customer-specific pricing, access rights, and part number search are sourced directly from ERP and CRM systems, supported by native SAP and Salesforce integrations.

Coveo dominates the Salesforce and SAP ecosystems and excels particularly where the scope extends beyond pure product search, as Commerce, Support and Workplace Search are covered completely by Coveo. Although Coveo faces increasing competition from more agile vendors such as Algolia and Constructor in the pure e-commerce space, the platform remains the established standard for complex, secure and cross-source enterprise search.